Solutions
RFL products provide cost-effective solutions for voice & data transmission and telecommunication requirements to the Power & Water Utilities, Transportation, Oil & Gas and High Value Industry markets. RFL recognize and meet every industries unique standard for traditional legacy applications such as SCADA, SDH, PLC, Telemetry Systems, SNG, remote connectivity, as well as new trends such as Ethernet IP Technologies, CCTV and video surveillance. RFL also enable utility companies to utilize their self-owned infrastructure to provide least cost of network ownership.
Control Room Applications
Power Line Carrier Solutions
Substation Communications
Surveillance Control
Radio Systems
Transportation Systems
Services
RFL combines responsive-support with proactive services to help you optimise the availability, reliability and efficiency of your multi-vendor environment.
We offer a range of services from the supply of spare parts to total operation of your installed product/system, ensuring minimum downtime and user peace of mind throughout the lifecycle of their product/system. We can provide you with a service solution tailored to meet any specific needs you may have.
Capitalizing on our technical strength, project management and business continuity skills we work closely with you to achieve customized solutions that will maximise the value and productivity of your organisation, thus adding value to the bottom line.
LAN/WAN Installations - hardware, networking platforms
CCTV & Security Systems
Wireless Applications
Voice and Data
Active and passive components
RFL are committed to achieving the highest level of customer satisfaction customer, understanding and meeting their requirements. Using this approach, RFL provides some of the highest quality business solutions in the industry.
Service Level Agreements
Customers are often concerned with the committed response times received from service calls placed. RFL’s Help Desk maintains records of Client response-times to guarantee the committed level of support, as defined within each individual Service Level Agreement (SLA).
RFL offer a number of different, annual, contract options ranging from a basic 9 to 5 helpdesk service up to a comprehensive 24 hour site support service, including 24 hour telephone support, site callout and same day availability of spare components/units and repairs.
Please contact support@rflcomms.co.uk for further information.
Technical Support Centre
Direct contact with RFL specialist for technical queries including start-up/software issues
Assistance with fault diagnosis
Repairs
Training
Documentation
Service Account Management Service
Direct contact with RFL specialist for technical queries including start-up/software issues
Assistance with fault diagnosis
Repairs
Training
Documentation
Start-up and commissioning
RFL have a qualified team of field engineers who provide a full on site commissioning service for telecoms products and systems.
Installation
RFL can provide various degrees of support at the installation stage. This can range from full installation services for equipment, fibre and systems, to assistance to other contractors who may be unfamiliar with the type of equipment being installed.
RFL has provided this service at both UK and overseas locations, and RFL engineers hold Health and Safety Certificates for the relevant industrial environments.
Repair
RFL offer a standard factory warranty for all products and systems supplied.
Warranty Repair
RFL products are supported by a return-to-factory warranty covering repair or replacement at the company’s discretion of failed modules and units at no cost to the customer, except the one way shipping cost to return the faulty part to RFL’s factory in Chippneham, Wilts. Each repair received at RFL is allocated a RMA number which is attached to the repair in order to track its progress. Repaired modules are returned to the customer, accompanied by a repair report detailing the fault and the remedial action taken.
Out of Warranty Repair
After warranty period has expired out of warranty repair is performed exactly the same as warranty repairs, except there is repair charge.
Repaired items will be covered under warranty for 6 months from date of repair.
Extended Warranty
Extended warranty is available on request.
Customer Service Helpdesk
This convenient single point of contact provides users with call logging, call progress and technical assistance.
Helpdesk open from 9 to 5 every working day
All calls are logged with unique traceable reference number
Every call is prioritized and processed accordingly
Technical telephone assistance to user within 30 minutes of initial contact
Maintained database providing product/system configuration and software information to assist in fault diagnosis
Contact Tel: 01249 446500
Training
RFL offer formal training courses both at RFL’s facility and on site. The training courses consist of a combination of theory and practical experience set within both the classroom and the field. Contract specific courses can be tailor made to provide maximum understanding of operations and maintenance aspects of the equipment supplied.
Fibre Services
RFL Communications offers the complete range of Fibre cabling solutions, each individually designed to meet your technical and budgetary requirements. RFL’s advantage lies in our flexibility and expertise to create a network that fulfils your needs from initial consultancy and design, to installation and maintenance of complex data and voice networks.
Our cabling areas of expertise cover:
Site Survey
Consultancy and Design of Fibre Systems
Project Implementation and Management
RFL partners with Brugg Cables to offer Fibre Infrastructure Cabling solutions, integrating voice, video and data within the network environment. Brugg’s most advanced production plant in the industry, ensures the high-quality and competent production of power cables, special cables, fibre optic cables and process control systems to maximise network bandwidth and optimise network performance.
Specialised Skills and Training:
Electricity Sub-stations are tough locations in terms of health and safety, correct working practices and reporting procedures. RFL engineers have qualified the NGT training requirement which ensures accurate standards and safe working ‘on site’ practices are adhered to.
Equipment & Documentation:
RFL offers a complete service of installation, termination and testing using our own state-ofthe-art fibre equipment
Splicing
Fusion splicers for low loss multimode and single mode fibre splicing
Testing
Light source/power meter kits for accurate dB loss measurements. OTDR to produce dB loss traces and comprehensive test results.
Documentation
Full printed test sheets giving link dB losses are produced and verified by customer site manager before departure from site.
Response
RFL’s flexibility and rapid response to meet the needs of the customer means engineers can be deployed to site with minimal disruption to customer operations. As well as planned projects we offer site project management and commissioning services. Numerous projects have been managed and installed for both main contractors and Power Utilities directly by RFL.
Contact
Telephone
+44 (0) 1249 446500
Fax
+44 (0) 1249 446506
Electronic mail
General Information: info@rflcomms.co.uk
Sales: sales@rflcomms.co.uk
Customer Support: support@rflcomms.co.uk
Webmaster: webmaster@rflcomms.co.uk
Postal address
RFL Communications plc,
Connect 17,
Avon Way,
Langley Park,
Chippenham,
Wiltshire
SN15 1GG
United Kingdom